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- FREQUENTLY ASKED QUESTIONS
Looking for a specific answer to your question? Check our frequently asked questions about specific products, services or procedures.
1. Can I change my order before it ships?
Please contact us as soon as possible and we will advise you if it is possible on a per transaction basis. Please read our refund policy for more information
2. Why isn't my payment going through?
If our website experiences technical difficulties beyond our control and you are having difficulties proceessing your order, please contact us on Whatsapp number +254716934786. You may also contact us at info@enable-advisors.com. We will evaluate the issue and work to resolve it as quickly as possible.
3. How do I process a refund?
Certain products and services cannot be returned, such as:
Personalized or custom-made products (including specially ordered items).
Perishable goods.
Sale items or gift cards.
Please contact us if you have any specific questions or concerns about your item before making a return request.
4. How do I pay for shipping?
Our shipping rates are calculated at the point of checkout, just before payment. They are dependent on your location locally, regionally or globally and will change from time to time. Check our local (Kenya) shipping rates here or our international shipping rates here.
5. How do you handle my sensitive data?
Please read our Privacy Policy for a comprehensive explanation of how we handle your sensitive information.
6. Who do I contact in case of issues with my transaction?
For all inquiries, please contact us at: info@enable-advisors.com
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